Accessibility Policy

Anova (formerly Women’s Community House and Sexual Assault Centre London) is committed to providing  persons with disabilities with equal opportunities and standards of goods and services in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. These goods and services will be provided in a manner that respects dignity, independence, integration and equal opportunity.

All Anova buildings are wheelchair accessible and equipped to support people with most disabilities. Any disruption in service will be posted at the main entrances and callers will be advised of the disruption when calling Anova. Service animals and support persons are permitted at all Anova locations. Any further accommodation can be discussed with staff.


The Anova website is speech-enabled using BrowseAloud. BrowseAloud is a suite of products that provides reading support on websites. BrowseAloud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.

Click on the “BrowseAloud” icon in the top navigation of this website to have content read to you. Click on the print enlarger icons to read the documents in a larger font size.

Other features of BrowseAloud 
include dual-colour highlighting, text magnification, talking dictionary, talking translator, MP3 maker, and screen masking.

Who BrowseAloud Helps?

BrowseAloud helps any website visitor who requires online reading support or simply wishes to listen to the information on this website instead of reading it. BrowseAloud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English or French as a second language.

How do I get BrowseAloud?

Go to the BrowseAloud website to learn more. You can then choose the product you want, free of charge.

Accessibility Plan

For your reference, and as required by the Accessibility for Ontarians with Disabilities Act (OADA), Anova’s Multi-year Accessibility Plan can be found here.

Customer Service & Accessibility Feedback Form

Thank you for visiting Anova. We welcome your feedback, and are committed to providing accessible customer service for persons living with disabilities.

Our Accessibility Coordinator is responsible for receiving, tracking and sharing all accessibility-related feedback with appropriate business areas. In addition to using the Accessibility Feedback Form, you may submit your feedback about accessibility using any of the following methods:

Online Form

Access our online version of our Accessibility Feedback Form by completing the form here and clicking the “Submit” button.

Paper Form

Download and print our Accessibility Feedback Form (word or pdf formats).

Accessibility Feedback Form (word version)
Accessibility Feedback Form (pdf version)

Completed feedback forms can be submitted in-person at any of our five locations (listed below), or mailed to our Admin Office, 255 Horton St E, London, Ontario, N6B 1L1.

In Person, we have five locations:

Admin Office: 255 Horton St E, London, Ontario N6B 1L1

Wellington Shelter: 101 Wellington Rd, London, Ontario N6C 4M7

Clarke Shelter: 450 Clarke Rd, London, Ontario N5W 6H1

Second Stage: 1416 Ernest Ave, London, Ontario N6E 3R3

Mine 101: 900 Oxford Street E, London, Ontario N5Y 5A1

In Writing

Please mail to our Admin Office at:

ATTN Human Resources
255 Horton Street, London, Ontario N6B 1L1

By Phone

519 642 3003 extension 2227.

By Email

Our Customer Service Policy and our Caring Commitment

Customer Service Policy (pdf version)