Anova believes in the rights of all clients, donors, board members, staff and volunteers to have their personal information remain private and confidential.
Anova also believes that clients have a right to be assured that their safety is not compromised in any way by any records, or practices observed at Anova.
Anova wishes to comply with Personal Information Protection and Electronic Documents Act (PIPEDA) legislation as it applies to the use, retention and destruction of confidential personal information.
Anova will comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Bill 168 of the amendment to the Occupational Health and Safety Act and other applicable and relevant (provincial or federal) legislation.
All Board members, management, staff, students, volunteers (Professional Standards Agreement) , contractors (Memo of Understanding with External Service Providers and Contractors), visitors and clients (Caring Commitment B 04) sign a confidentiality statement agreeing to maintain confidentiality regarding current and former service users in perpetuity.
All paper and electronic records containing personal information are safeguarded to protect confidentiality.
Personal information is gathered by Development during fundraising activities to support the Anova mission. The names, addresses and information about donations will be used only in the process of fundraising. The donor’s personal (or financial information) will not be disclosed to any other organization or to individuals without the expressed consent of the donor. Limited donor information may be released in donor recognition activities, with the donor’s consent and in communications such as Anova’s Newsletter, eNewsletter and Annual Reports.
Clients include shelter residents and tenants of Anova and families receiving service through Anova’s Transitional Outreach Program.
The Anova Privacy Officer will respond to all concerns about collection, use, disclosure, storage and disposal of personal information within thirty days of the request being made, and advise the complainant as to the action that has been made.
In the event of a complaint:
It is a breach of confidentiality to:
A breach of confidentiality may be grounds for staff discipline or termination. A breach of his or her confidentiality obligation may be grounds for a board member to be removed as a Board Director. A board member who breaches confidentiality may not be covered by the Anova insurance.