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Frequently Asked Questions

When & where can I drop off donations for shelter?
Our donation center is currently located at 1067 Wellington Rd S, and is open for public drop offs every Tues & Thurs from 12-3pm. We ask that you please do not drop off directly at shelter unless previous arrangements have been arranged with the donations team.

Can I ship donations direct to shelter?
Please consider purchasing from our Amazon Wishlist. This will ship direct to shelter.

Does Anova accept donations of opened packages?
We will accept opened diaper and feminine hygiene product boxes if items are still in their original packaging.
We cannot accept opened toiletries, cosmetics or any items passed their “best before” or “expiry dates”.

Does Anova accept donations of new or used clothing?
We accept donations of new and gently used clothing. We do not accept used undergarments.
Due to storage capacity, we do not accept out of season clothing.
Seasonal Timelines: Winter Clothing: September to February. Spring/Summer: March-August

Does Anova accept donations of large appliances or furniture?
Unfortunately at Anova we do not have the space to store larger items ad are unable to accept them at this time. If you have an item in like new condition, feel free to connect with our teams to see if any departing clients may have an upcoming need.

Does Anova accept donations of new or used baby equipment?
Due to safety and liability issues we are unable to accept any used baby equipment. If it is brand new/unopened we will gladly accept for shelter use.

Does Anova accept donations of new and used toys?
We can accept new or like new toys only. We can’t accept used stuffed animals.

Does Anova accept donations of gift cards?
Yes! Gift cards to retail and grocery stores are appreciated. Some gift cards to consider: Costco, Walmart, Shoppers Drug Mart, Rexall, Dollarama, Grocery Stores, Gas.

Does Anova accept donations of  non-perishable food?
Yes. Anova cannot accept any items passed their “best before” or “expiry dates”.

Does Anova accept donations of prepared food?
Anova adheres to strict safe food handling policies and procedures. Please contact our cooks directly to inquire about your food donation.
Wellington Kitchen: 519-642-3003 ext. 2249
Clarke Kitchen: 519-642-3003 ext. 4233
Email: cooks@anovafuture.org

Does Anova accept pet food and pet items?
Yes. We have a pet-friendly shelter and will accept unopened pet food, as well as, toys, bedding, leashes, dishes etc.

What medications are accepted by Anova?

Guaifenesin Cough Syrups
Acetaminophen (regular & extra strength)
Acetaminophen Liquid for Kids

Will Anova pick up my donation?
Unfortunately we do not offer a pick-up service. If you have accessibility issues, please connect with us regarding your donation.

 

If you have any questions about donations, please contact our Fund Development Team at 519-642-3003 ext. 2253 or funddev@anovafuture.org.